Document Management integration added to iVUE Connect – Operations Staking Persona

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NISC Print Services Cloud Archive introduced, enabling storage of electronic statement images in Amazon Web Services (AWS)

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NISC’s Weather Climate Service successfully migrated to AWS

Form Builder released into iVUE Connect Operations, allowing Members to create additional Safety Forms for use with the iVUE AppSuite Tailgate feature

Record-breaking Member Information Conference (MIC) hosted at the Gaylord Rockies Resort & Convention Center in Denver, Colorado

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NISC awarded Prairie Business Top Workplace Award

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Open Authorization and Multi-Factor Authentication released for iVUE AppSuite

Customization of symbols and colors made available in the iVUE Connect – Operations Staking Persona

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NISC converted to a new cloud-based phone system and contact center

NISC received Computerworld’s Best Places to Work in IT award

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Added Document Management Artifacts activity to iVUE AppSuite Work Management

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Added ability to send SMS outage notifications to customers without SmartHub accounts in Outage Management System

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Measure tool added in iVUE Connect – Operations Staking Persona, allowing Members to measure at a point along a line, within a polygon or within a rectangular extent

100th Application Service Provider (ASP) Member deployed with Trustgrid

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Customer Notifications added in iVUE AppSuite

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Released GL Task feature for device integration for iVUE Connect Broadband Members

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Added the ability for iVUE AppSuite iVUE Connect Broadband Members to manage IP address assignments for broadband devices

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Added a GIS inspections element within the Compass feature of iVUE AppSuite for iVUE Utility and iVUE Connect Members

 

First iVUE Connect Advanced Search screen released for iVUE Connect – Operations Asset Management Persona

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Broadband Device History released

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iVUE AppSuite Outage Management System Set Fault Location Activity added, allowing users to mark affected spans

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In-house digitizing and art services added to iGEAR’s Member and client offerings

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Introduced quarterly New CEO Introduction to NISC event.

NISC Broadband Annual Update hosted in Tampa, Florida, in conjunction with NTCA RTIME

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Completed the migration of all Utility Members to the redesigned SmartHub application

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Published Breaking Down Silos Article in NWPPA publication.

NISC Annual Meeting hosted in San Antonio, Texas, in conjunction with NRECA TechAdvantage

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Guided 19 Members to adopt the best practice feature Rate Validation in the Service Application through an Untapped Value campaign.

Surpassed 400 Members leveraging NISC’s Cybersecurity Services

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Surpassed 950 Members utilizing NISC’s iVUE server patching services, almost 4,000 servers patched monthly

First intermediate-complexity iVUE Service Broadband Member live on iVUE Connect

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NISC launched Marketing Partnership Program with Pioneer Utility Resources

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iVUE AppSuite’s What’s New feature began delivering important release changes directly inside the app

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Broadband Members using iVUE Connect – Operations Asset Management Persona given tools for managing network connectivity en masse

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Released Operations Analytics user interface rewrite

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Reached parity on Secure Payments in Multi-Channel Messenger and began migrating Members to the new solution

All West Communications became the 101st broadband provider to implement iVUE Connect – Service

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NISC named 2024 Top Workplaces in the St. Louis area by St. Louis Post-Dispatch

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NISC named a Top 10 Workplace by Bismarck-Mandan Young Professionals

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iGEAR processed over 6,000 orders totaling more than $1 million dollars in online sales and hosts nearly 7,000 active users in their custom online stores

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Modern Tabbed Navigation released for iVUE AppSuite

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NISC enhanced its DERMS Partnership Program with additions of Emulate and FlexCharging

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71 Service Center enhancements were completed throughout the fiscal year

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98 Business Intelligence implementations were completed

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238 new Business Intelligence features were introduced

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More than 40 Members adopted the new Print Services Utility Baseline Bill, an out-of-the-box statement solution offering modern designs and flexible printing

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NISC Print Services hit 324 million printed statement images, 4 million capital credit checks and 878,840 Messenger letters printed

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Paperless billing statements through SmartHub hit an all-time high of 62.7 million

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Delivered over 200 training events (Learn It Lives, Virtual Classroom, Workshops) to 7,800 learners.

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Completed 156 Business Process Consultations which helped our Members use NISC software more efficiently.

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NISC Support Centers attained a 97.8% satisfaction rating.

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Guided 45 Members to adopt the best practice feature Work Order Groups in the Financials Application through an Untapped Value campaign.

The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.

Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.

 

To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.