2021 NISC ANNUAL REPORT

CHAIRMAN + CEO INTRO

On behalf of NISC’s Board of Directors and employees, we invite you to take a moment to review NISC’s 2020-2021 Annual Report, which showcases some of the strategic highlights from the past fiscal year and outlines our fiscal responsibility as the stewards of your co-op’s funds. For a complete listing of the 2020-2021 fiscal year’s achievements, please review the timeline below.

NISC’s vision is to enhance the success of our Member-Owners and what a year of opportunity to do just that. As the world was moving to a work from home environment, NISC’s products and services were utilized in a way that hadn’t been done before. As Member-Owners, you were faced with business shutdowns, work from home challenges, social distancing, the beginning of supply chain challenges and countless other problems or as we like to say “opportunities.” These challenges were all being faced at a time when the demand for your products and services was at an all-time high! Never in the history of this country was remote connectivity more valuable to powering this economy and society. While you had to figure out how to maintain your previous levels of service, you were pushed to levels of growth unprecedented in the utility and broadband industries. Our energy sector had natural disasters, COVID-19 pressures and countless other “opportunities” while the demand for reliable power was never more important. You came through those challenges with flying colors. Throughout the year, we worked tirelessly to support your initiatives and meet these unprecedented challenges. The following is a summary of a few of the strategic initiatives that were supported during these times.

NISC transitioned to a work from home environment and assisted our Members in doing the same. During the fiscal year we took more than 250,000 support interactions from the Membership and you gave us the highest satisfaction rankings in our recorded history during this time. We also released 5,000 improvements to the enterprise throughout our normal release schedule providing enhancements that improved your efficiencies while upping the level of services you are able to offer.

While there were thousands of enhancements being released to your products, NISC also launched another piece of our iVUE Connect Enterprise System. iVUE Connect – Marketing allows NISC Members to boost their sales and marketing efforts anywhere, anytime, helping them gauge end-user interest in new services or solutions, more accurately target messages and increase customer satisfaction.

In addition to improved products, we also had a focus on improving the way we serve existing Members. Back in January of 2020, NISC launched the Member Value division. During this fiscal year, we increased staffing and provided additional services to help you better leverage the products you had already purchased.

We also converted many of our standard Member operations to a virtual format including Member visits, business process consulting engagements, workshops and even implementations. Though we greatly value any opportunity to be face-to-face with our Members, we remain dedicated to ensuring Members receive the best experience possible from NISC, regardless of the medium.

In the second half of 2020, NISC continued to focus our efforts on virtual experiences for our Members. With much of the world still in a holding pattern from COVID-19, we were committed to ensuring our service to Members didn’t skip a beat. After making the difficult decision to cancel the Member Information Conference (MIC) for the first time since September 2001, our teams transferred their energy and efforts into planning a virtual event unlike any other. THRIVE was held in October 2020, and more than 4,000 attendees from 700 different Member organizations joined us to hear the latest innovations from NISC.

While NISC thrived in serving our Members virtually, cyber criminals thrived too with new avenues to exploit organizations. We ramped up our cybersecurity offerings to Members in August, deploying Patch Management & Automation, a comprehensive patching system for both operating systems and third-party applications that helps decrease the risk of a security breach while increasing staff efficiency. By December of 2020, more than 400 Members were deployed on the monthly operating system patching schedule. We also continue to release new resources in our NISC CyberSense Education Kit each year, helping to spread cybersecurity awareness and knowledge. This remains a critical focus area for us at NISC.

It was undoubtedly a year of adapting and transitioning, but we are thankful for your partnership and continued support and trust that allows NISC to be in a strong financial position as we navigate new challenges and opportunities. We are also thankful for our incredible employees at NISC who work tirelessly to keep forging ahead. We have many more exciting projects underway for the year ahead, and we look forward to another year of service to our Members.

Regards,

Gary Johnson & Dan Wilbanks

Fiscal year Timeline

July 2020

NISC SmartHub integrated with WiFi Management providing functionality all in one app with one single login
SmartHub Crowdsourcing released to help Members increase adoption and ROI on new services
iVUE 2.48 released to Members

August 2020

NISC presents at HDI SupportWorld Live online conference

NISC launches Patch Management and Automation as an additional Cybersecurity offering

September 2020

NISC named by Prairie Business Magazine as one of the 50 Best Places to Work for the 7th consecutive year

NISC releases enhanced, free cybersecurity awareness kit

NISC ranks third on St. Louis Post-Dispatch list of 2020 Top Workplaces for Large Companies

October 2020

NISC hosts THRIVE ’20 virtual conference with more than 4,000 attendees representing 700 different Member organizations

NISC launches iVUE Connect – Marketing to help Members increase leads and promote new programs and services

November 2020

Utility Broadband Solutions kit released for Members entering the broadband market

iVUE 2.49 released to Members

NISC adds support for Truth in Billing to support the Television View Protection Act of 2019

December 2020

NISC reaches 400 Members on the monthly Patch Management and Automation schedule

Capturis sold to Conservice

NISC receives the Pro Patria Award from the Employer Support of the Guard and Reserve (ESGR) recognizing the support of National Guard and Reserve employees

NISC ranked Silver Level on the American Heart Association 2020 Workplace Health Achievement Index

NISC partners with Diamond Communication Solutions to launch SmartHub Vote Now

January 2021

iGEAR reaches 4,500 custom online store users and online revenue of almost $750,000
Established Utility Broadband Support Pod (Chrome Team) dedicated to provide support for Members serving both Broadband and Utility industries
NISC’s Distributed Engineering Workstation software (DEW) is featured in a paper in Energies, a peer-reviewed and open access journal of scientific research, technology development, engineering policy and management

March 2021

NISC Annual Meeting hosted virtually

800th Member live on Financials

iVUE 2.50 released to Members

NISC adds support for Emergency Broadband Benefit Program to assist Members with managing program data

April 2021

NISC launches simplification initiative to transition from a product-based to a process-centric model, simplifying the NISC family of products

NISC announces launch of reimagined NISC.coop website

June 2021

User Services System completes 10 million FCC tests on behalf of the NISC Membership

SmartHub’s Messenger moved to a dedicated toll-free number for texting which led to an increase of nearly two million messages sent per month

FINANCIAL SUMMARY

The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.

 

Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.

 

To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.

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