WELCOME TO THE 2022 NISC ANNUAL REPORT
CHAIRMAN + CEO INTRO
Every day at NISC, we strive to provide value in all that we do because we understand how important overall value is to the utility and broadband organizations that we serve; those organizations who are delivering critical services to their communities. We bring value to our Members in a variety of ways – through our innovative, cutting-edge technology solutions, best-in-class service, strong partnerships with our Members, and our shared values and vibrant culture that inspire our employees to serve our Members each day.
As an organization, NISC strives to be Member-focused, leaning on our active Advisory Committees to keep up with Member needs. We are grateful to our Members who guide us through their valuable input.
And thanks to the commitment of our employees and our Members, we were able to accomplish some incredible things in the previous fiscal year. The following is a summary of a few of the strategic initiatives that were supported throughout 2021 and into 2022.
In order to better support and protect our Members, we focused on cloud-based backups and environments to limit the down time in cases of a natural disaster or a cyber event. This provides our Members the ability to get back to a normal operating environment at a fraction of the time that it was before.
We remain committed to bringing iVUE Connect to our Membership. Great progress was made on iVUE Connect, with many added features and improvements on a strong product that is built for electric and broadband utilities and many other services. There is still more to come, but tremendous progress has been made.
We welcomed 45 new Members, 20 of them full-enterprise, which is a testament to the quality and strength of our products and service. Growing our Membership allows us to keep costs stable through economies of scale. We couldn’t be more grateful for each organization that trusts us to be their technology partner.
NISC wouldn’t be where we are today without the commitment of our dedicated employees. Throughout the fiscal year, we had a net increase of 30 employees to an already talented, experienced team that is passionate about the mission and purpose of NISC – serving our Members.
We are thankful for your partnership and continued support and trust that allows NISC to be in a strong financial position as we navigate new challenges and opportunities. We are also thankful for our incredible employees at NISC who continue to innovate and provide value each day. We have many more exciting projects underway for the year ahead, and we look forward to another year of solving your challenges – together.
Regards,
Gary Johnson & Dan Wilbanks
Gary Johnson
Chairman
Paul Bunyan Communications
Bemidji, MN
Dan Wilbanks
President & CEO
NISC
Lake Saint Louis, MO
Fiscal year Timeline
July 2021
iVUE 2.51 released to Members
NISC Workshops resume in-person format
NISC named Computerworld’s Best Places to Work in IT for 18th straight year
NISC named a 2021 Top 10 Workplace by the Bismarck-Mandan Young Professionals Network
NISC ranked fourth among large employers on the St. Louis Post-Dispatch’s list of Top Workplaces
SEPTEMBER 2021
NISC’s Member Information Conference (MIC) hosted in Louisville, Ky.
NISC selects Amazon Web Services (AWS) as its preferred cloud provider
NISC releases enhanced, free cybersecurity awareness kit
NISC SmartHub marketing kit redesigned and launched to the Membership
OCTOBER 2021
Backup Management added to suite of Cybersecurity Services
Vern Dosch, former NISC CEO, inducted into Cooperative Hall of Fame
100th Member site goes live on Operations Analytics
NOVEMBER 2021
iVUE 2.52 released to Members
First Member live on our fully hosted Multi-Channel Messenger IVR channel
DECEMBER 2021
NISC’s User Services System (USS) performs over 50 million individual speed and latency tests on behalf of the NISC Membership
NISC launches Service Center, and 11% of cases are created using this interactive, portal-based service experience
First Member goes live with the new SmartHub mobile application
NISC once again receives wellness awards including Bronze Level Recognition from the American Heart Association, Saint Charles County (MO) Healthy Workplace, Healthiest Employers of Iowa (4th Place) and Healthiest Employers of Missouri (6th Place)
DECEMBER 2021
NISC’s User Services System (USS) performs over 50 million individual speed and latency tests on behalf of the NISC Membership
NISC launches Service Center, and 11% of cases are created using this interactive, portal-based service experience
First Member goes live with the new SmartHub mobile application
NISC once again receives wellness awards including Bronze Level Recognition from the American Heart Association, Saint Charles County (MO) Healthy Workplace, Healthiest Employers of Iowa (4th Place) and Healthiest Employers of Missouri (6th Place)
JANUARY 2022
Broadband Members using the iVUE Service Broadband solution crossed over 2,000,000 customer accounts
iGEAR reaches 5,600 custom online store orders and online revenue of almost $900,000
FEBRUARY 2022
NISC Broadband Annual Update hosted in Dallas, Texas in conjunction with NTCA RTIME
Broadband Outage released with iVUE Connect Ticket Management
MARCH 2022
NISC Annual Meeting hosted in Nashville, Tenn. in conjunction with NRECA TechAdvantage
iVUE 2.53 released to Members
APRIL 2022
NISC launches Program Management to simplify and organize the program signup process
Over 20,000 users on iVUE Connect Financials
MAY 2022
NISC completes the top 10 most common provisioning interfaces in the new cloud provisioning engine
500th Member site goes live with Mapping and Staking
JUNE 2022
NISC Learn It Live and workshop learning events reached over 10,000 Member participants
Payments taken through iVUE Connect – Service hit 250,000 per month
67 percent of active iVUE Connect Service users utilized iVUE Connect’s Service Order functionality for more than 50 percent of their service orders, while 36 percent were able to utilize the solution for 90 percent of their service orders
Achieves 40th iVUE Connect Operations implementation
500th Member site goes live with Outage Management System (OMS)
FINANCIAL SUMMARY
The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.
Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.
To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.
FINANCIAL CHARTS
FINANCIAL STATEMEnts
