WELCOME TO THE 2024 NISC ANNUAL REPORT

CHAIRMAN + CEO INTRO

On behalf of NISC’s Board of Directors, we encourage you to review our 2023-2024 Annual Report, which lists many of the milestones of the 2023-2024 fiscal year. 

NISC looks forward to building on the successes of the past year. Technology, our communities and the industries we serve are all evolving very rapidly and we are excited to see what the future holds. It is our goal at NISC to work hard to develop solutions that help our Members provide the services their customers need to adapt and thrive, no matter what challenges tomorrow brings.  

In the 2023-2024 fiscal year, NISC welcomed 39 new Members. This speaks volumes not only to the quality and strength of our technology solutions but also to your success and recommendation of NISC as a best-in-class technology partner. Growing our Membership benefits not only our new Members and their communities, but also our existing Members by allowing us to keep costs stable through economies of scale. 

NISC wouldn’t be able to provide these products and service without a talented team of hard-working, dedicated employees. NISC ‘s primary asset is its employees, and the Board and leadership team are keenly aware of it. In a time where hiring and retaining employees is one of the biggest challenges businesses face, we are grateful that this year we have been successful in both hiring and training new employees and continuing to develop, educate and retain employees to better serve you.   

NISC is grateful for all of our Members, partners and the relationships we’ve developed. Thank you for your partnership and we look forward to another successful year. 

NISC Chairman
Kirk Trede - District 5

Kirk Trede

Chairman

Eastern Iowa Light & Power
Lone Tree, IA

NISC President & CEO
Doug Remboldt

Doug Remboldt

President & CEO

NISC
Mandan, ND

NISC Chairman
Kirk Trede - District 5

Kirk Trede

Chairman

Eastern Iowa Light & Power
Lone Tree, IA

Dan Wilbanks
Doug Remboldt

Doug Remboldt

President & CEO

NISC
Mandan, ND

Fiscal year Timeline

July 2023

Document Management integration added to iVUE Connect – Operations Staking Persona


NISC Print Services Cloud Archive introduced, enabling storage of electronic statement images in Amazon Web Services (AWS)


NISC’s Weather Climate Service successfully migrated to AWS

august 2023

Form Builder released into iVUE Connect Operations, allowing Members to create additional Safety Forms for use with the iVUE AppSuite Tailgate feature

september 2023

Record-breaking Member Information Conference (MIC) hosted at the Gaylord Rockies Resort & Convention Center in Denver, Colorado


NISC awarded Prairie Business Top Workplace Award


Open Authorization and Multi-Factor Authentication released for iVUE AppSuite

october 2023

Customization of symbols and colors made available in the iVUE Connect – Operations Staking Persona


NISC converted to a new cloud-based phone system and contact center

november 2023

NISC received Computerworld’s Best Places to Work in IT award


Added Document Management Artifacts activity to iVUE AppSuite Work Management


Added ability to send SMS outage notifications to customers without SmartHub accounts in Outage Management System


Measure tool added in iVUE Connect – Operations Staking Persona, allowing Members to measure at a point along a line, within a polygon or within a rectangular extent

DECEMBER 2023

100th Application Service Provider (ASP) Member deployed with Trustgrid


Customer Notifications added in iVUE AppSuite


Released GL Task feature for device integration for iVUE Connect Broadband Members


Added the ability for iVUE AppSuite iVUE Connect Broadband Members to manage IP address assignments for broadband devices


Added a GIS inspections element within the Compass feature of iVUE AppSuite for iVUE Utility and iVUE Connect Members

JANUARY 2024

 

First iVUE Connect Advanced Search screen released for iVUE Connect – Operations Asset Management Persona


Broadband Device History released


iVUE AppSuite Outage Management System Set Fault Location Activity added, allowing users to mark affected spans


In-house digitizing and art services added to iGEAR’s Member and client offerings


Introduced quarterly New CEO Introduction to NISC event.

FEBRUARY 2024

NISC Broadband Annual Update hosted in Tampa, Florida, in conjunction with NTCA RTIME


Completed the migration of all Utility Members to the redesigned SmartHub application


Published Breaking Down Silos Article in NWPPA publication.

MARCH 2024

NISC Annual Meeting hosted in San Antonio, Texas, in conjunction with NRECA TechAdvantage


Guided 19 Members to adopt the best practice feature Rate Validation in the Service Application through an Untapped Value campaign.

APRIL 2024

Surpassed 400 Members leveraging NISC’s Cybersecurity Services


Surpassed 950 Members utilizing NISC’s iVUE server patching services, almost 4,000 servers patched monthly

MAY 2024

First intermediate-complexity iVUE Service Broadband Member live on iVUE Connect


NISC launched Marketing Partnership Program with Pioneer Utility Resources


iVUE AppSuite’s What’s New feature began delivering important release changes directly inside the app


Broadband Members using iVUE Connect – Operations Asset Management Persona given tools for managing network connectivity en masse


Released Operations Analytics user interface rewrite


Reached parity on Secure Payments in Multi-Channel Messenger and began migrating Members to the new solution

JUNE 2024

All West Communications became the 101st broadband provider to implement iVUE Connect – Service


NISC named 2024 Top Workplaces in the St. Louis area by St. Louis Post-Dispatch


NISC named a Top 10 Workplace by Bismarck-Mandan Young Professionals


iGEAR processed over 6,000 orders totaling more than $1 million dollars in online sales and hosts nearly 7,000 active users in their custom online stores


Modern Tabbed Navigation released for iVUE AppSuite


NISC enhanced its DERMS Partnership Program with additions of Emulate and FlexCharging


71 Service Center enhancements were completed throughout the fiscal year


98 Business Intelligence implementations were completed


238 new Business Intelligence features were introduced


More than 40 Members adopted the new Print Services Utility Baseline Bill, an out-of-the-box statement solution offering modern designs and flexible printing


NISC Print Services hit 324 million printed statement images, 4 million capital credit checks and 878,840 Messenger letters printed


Paperless billing statements through SmartHub hit an all-time high of 62.7 million


Delivered over 200 training events (Learn It Lives, Virtual Classroom, Workshops) to 7,800 learners.


Completed 156 Business Process Consultations which helped our Members use NISC software more efficiently.


NISC Support Centers attained a 97.8% satisfaction rating.


Guided 45 Members to adopt the best practice feature Work Order Groups in the Financials Application through an Untapped Value campaign.

FINANCIAL SUMMARY

The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.


Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.

 

To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.

FINANCIAL CHARTS

Member Growth
Employee Growth
Operating Margin
Patronage Retirement
Debt
Spending

FINANCIAL STATEMEnts