iVUE Broadband Trouble Tickets feature added to copy the resolution information from the Master Ticket to all Child Tickets, eliminating the need to manually update every ticket

Document Management integration added to iVUE Connect – Operations Staking Persona

NISC Print Services Cloud Archive introduced, enabling storage of electronic statement images in Amazon Web Services (AWS)

NISC’s Weather Climate Service successfully migrated to AWS

Form Builder released into iVUE Connect Operations, allowing Members to create additional Safety Forms for use with the iVUE AppSuite Tailgate feature

Record-breaking Member Information Conference (MIC) hosted at the Gaylord Rockies Resort & Convention Center in Denver, Colorado

NISC awarded Prairie Business Top Workplace Award

Open Authorization and Multi-Factor Authentication released for iVUE AppSuite

Customization of symbols and colors made available in the iVUE Connect – Operations Staking Persona

NISC converted to a new cloud-based phone system and contact center

NISC received Computerworld’s Best Places to Work in IT award

Released a barcode scanning camera in iVUE AppSuite that allows Members with multiple cloud domains to quickly switch organization IDs

Added Document Management Artifacts activity to iVUE AppSuite Work Management

Added ability to send SMS outage notifications to customers without SmartHub accounts in Outage Management System

Measure tool added in iVUE Connect – Operations Staking Persona, allowing Members to measure at a point along a line, within a polygon or within a rectangular extent

100th Application Service Provider (ASP) Member deployed with Trustgrid

Customer Notifications added in iVUE AppSuite

Released GL Task feature for device integration for iVUE Connect Broadband Members

Added the ability for iVUE AppSuite iVUE Connect Broadband Members to manage IP address assignments for broadband devices

Added a GIS inspections element within the Compass feature of iVUE AppSuite for iVUE Utility and iVUE Connect Members

Began supporting custom logos on iVUE Connect – Operations Staking Persona sheets

Cobol to Java transition for Capital Credit Retirements completed

First iVUE Connect Advanced Search screen released for iVUE Connect – Operations Asset Management Persona

Broadband Device History released

iVUE AppSuite Outage Management System Set Fault Location Activity added, allowing users to mark affected spans

In-house digitizing and art services added to iGEAR’s Member and client offerings

NISC Broadband Annual Update hosted in Tampa, Florida, in conjunction with NTCA RTIME 

Completed the migration of all Utility Members to the redesigned SmartHub application

NISC Annual Meeting hosted in San Antonio, Texas, in conjunction with NRECA TechAdvantage

Surpassed 400 Members leveraging NISC’s Cybersecurity Services

Surpassed 950 Members utilizing NISC’s iVUE server patching services, almost 4,000 servers patched monthly

First intermediate legacy Broadband Member live on iVUE Connect

NISC launched Marketing Partnership Program with Pioneer Utility Resources

iVUE AppSuite’s What’s New feature began delivering important release changes directly inside the app

Broadband Members using iVUE Connect – Operations Asset Management Persona given tools for managing network connectivity in mass

Released Operations Analytics user interface rewrite

Reached parity on Secure Payments in Multi-Channel Messenger and began migrating Members to the new solution

All West Communications became the 101st broadband provider to implement iVUE Connect – Service

2,400,000 legacy Broadband accounts billed

NISC named 2024 Top Workplaces in the St. Louis area by St. Louis Post-Dispatch

NISC named a Top 10 Workplace by Bismarck-Mandan Young Professionals

iGEAR processed over 6,000 orders totaling more than $1 million dollars in online sales and hosts nearly 7,000 active users in their custom online stores

Released phase 2 of the iVUE Connect – Operations Staking Persona

iVUE AppSuite Open Authorization (OAuth) Login Process was enabled for 99% of Members

Modern Tabbed Navigation released for iVUE AppSuite

NISC enhanced its DERMS Partnership Program with additions of Emulate and FlexCharging

NISC Service Center sent 3,380 unique Executive Engagement Reports to Member CEOs and General Managers

71 Service Center enhancements were completed throughout the fiscal year

98 Business Intelligence implementations were completed

238 new Business Intelligence features were introduced

89% of NISC Member sites accessed the Service Center portal throughout the fiscal year

More than 40 Members adopted the new Print Services Utility Baseline Bill, an out-of-the-box statement solution offering modern designs and flexible printing

NISC Print Services hit 324 million printed statement images, 4 million capital credit checks and 878,840 Messenger letters printed

Paperless billing statements through SmartHub hit an all-time high of 62.7 million

The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.

Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.

To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.