WELCOME TO THE 2025 NISC ANNUAL REPORT
CHAIRMAN + CEO INTRO
On behalf of NISC’s Board of Directors, we encourage you to review our 2024-2025 Annual Report, which lists many of the milestones of the 2024-2025 fiscal year.
Looking back, it’s amazing to see all we accomplished in just one year, and we’re eager to carry that momentum into the year ahead.
With the rapid advancement of technologies like Artificial Intelligence, we are all moving forward into uncharted territory, and there is no doubt that we are learning right alongside each other. We recognize the trust the Membership has placed in NISC to lead through this pivotal time, and we do not take this responsibility lightly. With the relationships NISC has developed with our Members and the values that are part of who we are at our core, we can all be confident that the technologies we develop together will help us securely face the challenges tomorrow brings, and improve the quality of life for our Members, their employees and the people in the communities we all serve.
In the 2024-2025 fiscal year, we welcomed 34 new Members into the NISC family. This would not have been possible without the support and recommendations of our existing Members, who have gone above and beyond to share their experiences with organizations considering NISC as their technology partner. Growing our Membership benefits not only our new Members and their communities, but also our existing Members by allowing us to keep costs stable through economies of scale.
NISC’s team of dedicated employees work hard every day to provide Members with the products, services and support to help make their jobs easier and more efficient and do it with genuine care and integrity. NISC’s Board and leadership team realize that these employees are our greatest strength, and we are grateful that this year showed success in both hiring new employees and continuing to develop, educate and retain our team to better serve you.
NISC is grateful for all of our Members and the relationships we’ve developed. Thank you for your partnership, and we look forward to another successful year.
Mark Grotbo
Chairman
Ravalli Electric Co-op
Victor, MT
Doug Remboldt
President & CEO
NISC
Mandan, ND
Mark Grotbo
Chairman
Ravalli Electric Co-op
Victor, MT
Doug Remboldt
President & CEO
NISC
Mandan, ND
Fiscal year Timeline
July 2024
NISC’s Print Services completed more than 350 Member migrations from legacy delinquent and bill statement platforms to modern infrastructure for long-term sustainability
NISC completed a campus-wide wireless network refresh, improving coverage, reliability and the user experience
august 2024
Securing the Enterprise initiative launched to assist in protecting Members and their customers from cyber threats
Service Center Portal Member Admin role released
september 2024
NISC awarded Prairie Business Top Workplace Award
Record-breaking Member Information Conference (MIC) held in Lake Buena Vista, Florida
Added Intelligent Document Processing to automate Accounts Payable invoicing process
Broadband Labels functionality available in SmartHub and SmartHub Order Management to help Members comply with FCC label regulations
iVUE Connect – Marketing installed at 200 Member sites
october 2024
A storage infrastructure refresh across Missouri and North Dakota data centers completed, delivering improved performance and scalability for the virtual server environment
NISC Member CEO Satisfaction Survey launched
november 2024
Completed migration of all SmartHub users to Amazon Web Services (AWS)
Launched updated Pathways learning platform for Members
Key enhancements for NISC’s iVUE Connect – Service released, including Crystal and Mosaic Reports in Report Center, expanded Contact Tracking functionality to increase parity with iVUE Service and a new view of Capital Credits information for an enhanced overview
DECEMBER 2024
NISC awarded Computerworld’s Best Places to Work in IT for the 22nd time
New Pathways Learning Manager launched for leaders at Member sites to assign training to their teams and direct reports, with over 1,000 Learning Admins being designated across the Membership
JANUARY 2025
Official release of the iVUE AppSuite service location search feature
NISC’s Print Services completed the migration of all historical bill images to the AWS cloud archive
Key enhancements for NISC’s iVUE Connect – Service released, including the addition of User Defaults to the Customer Search homepage for added time savings, additional functionality to support Broadband Data Collection regulations and enhanced Bill Cycle Planning for an improved experience
FEBRUARY 2025
NISC hosted first official virtual Annual Meeting
NISC Communications Annual Update hosted in San Antonio, Texas, in conjunction with NTCA RTIME
MARCH 2025
NISC Energy Annual Update hosted in Atlanta, Georgia, in conjunction with NRECA TechAdvantage
Completed the migration of all Members from legacy Secure Payments to Multi-Channel Messenger Payments
Completed the migration of all Operations Analytics Members to AWS
Launched CSR tool Network Health for broadband managed devices and access equipment
APRIL 2025
Delivered the SIS-to-iVUE Connect Broadband learning series to highlight iVUE Connect’s features, functionality and value
Broadband essential field tools for troubleshooting and installation delivered in iVUE AppSuite, including new GIS capabilities such as network tracing, viewing cutsheets and monitoring light loss to streamline workflows and improve efficiency
MAY 2025
NISC AI Assistant chatbot launched to NISC Membership
Key enhancements for NISC’s iVUE Connect – Service are released including the Key Account Management homepage, updates to the Work Queue screen for added efficiency and Account Creation automation features for simplified account setup, Name and Address
SmartHub’s easy WiFi management features completed to support Calix Service Cloud
JUNE 2025
NISC named a 2025 Top Workplace in the St. Louis area by the St. Louis Post-Dispatch
NISC named a Top 10 Workplace by Bismarck-Mandan Young Professionals
Delivered 216 training events (Learn It Lives, Virtual Classrooms and Workshops) to 9,675 learners
Completed 167 Business Process Consultations to help Members use NISC software more efficiently
Engaged over 1,000 learners in 19 Untapped Value campaigns to drive best practice adoption
Completed 787 Member Account Management visits with a 97.4% satisfaction rating
NISC welcomed 34 new Members
FINANCIAL SUMMARY
The management of the company is responsible for the integrity of its financial statements. These statements have been prepared in conformity with generally accepted accounting principles and include the best estimates and judgments of management. The company maintains a system of internal accounting controls designed to provide reasonable assurance that assets are safeguarded against loss or unauthorized use, and that transactions are executed in accordance with management’s authorization and recorded and summarized properly.
Our independent auditors have audited the company’s financial statements. The audit is conducted in accordance with generally accepted auditing standards, which require a review of the internal accounting controls and tests of accounting procedures to the extent necessary for the purpose of their audit.
To ensure complete independence, the Board of Directors selects the independent auditors and is presented with the full audit report at their regular Board meeting in September of each year.
FINANCIAL CHARTS
FINANCIAL STATEMEnts
